Contact Us
By phone, fax, email or through our website
Find out if you are at risk - get tested
Test Type | Testing Time | Fee |
All orders received before 3pm PST / 6pm EST are shipped out the same business day. All orders received after 3pm PST / 6pm EST or on weekends or holidays are shipped out the following business day. 24/7 online status check and account management available for all tests.
Hours of Operation
Monday to Friday, 8AM – 5PM PST (11AM – 8PM ET). Orders can be placed online 24 hours a day, 7 days a week using the secure SSL encrypted online order form. All orders are shipped immediately.
Call our laboratory at 1-888-828-1899. Our technicians will be happy to help you with any questions that you may have or to help you initiate a file for DNA testing.
Contact Info
- Toll Free: 1-888-828-1899
- Toll Free Fax: 1-888-655-8877
- Customer Support: support@genetrace.com
- Technical Support: lab@genetrace.com
- Accounts: accounts@genetrace.com
Existing Client? Login 24/7 to check the status of your test or download results. If you have any questions, please call us or send us an Email at support@genetrace.com. Please remember to include your Account ID # in your Email.