Returns

DNA Test Refund Policy

After purchasing a DNA test kit, you have up to 6 months to use your kit and send your samples back to the laboratory for testing. If the samples are not received and testing is not initiated within 6 months of the purchase date, your account will be inactivated. A $50 reactivation fee will apply to reactivate your account once it has been inactivated. If you do not use your testing kit within one year from the purchase date, your account will be closed. If you decide not to proceed with testing, a refund may be requested within 30 days from the date of order in accordance to the refund policies set out below.

Refund Policy for Private Home Test Kits

If the DNA test is cancelled before the kit has been shipped out, a refund can be given, less an administration fee of $35. If the DNA testing services are cancelled after the testing kits have been shipped out a 50% refund will be applied to the unused kit, minus the shipping fee. All requests for refund must be applied for within 30 days of the initial order. After 30 days, the entire cost of the test is non-refundable. All refund requests must be accompanied by the Refund Request Form.

If you have any questions, please contact us at support@genetrace.com.

The clients must remember to attend their scheduled specimen collection appointments. If the parties do not show up to their scheduled appointment, the full cost of the appointment still applies and the client must pay for the cost of any additional appointments.

Once the sample has been collected and testing begins, the full cost of the test is absolutely non-refundable.